Explanation regarding the various fields used in the stakeholder description is provided in Stakeholder template.

Field name Description
Stakeholder Name Library patron
Stakeholder Class Normal user
Stakeholder Role A library patron is someone who uses or patronizes a library. A library patron is reading or consulting books and periodicals at the library, or borrowing and accessing books and other media at home or via electronic devices such as computers, tablets and smartphones
Stakeholder Rationale We must take into consideration that citizen access to libraries depends on a wide range of factors such as wealth, access to internet, availability of library services, literacy, etc.
Involvement The stakeholder will be involved via a number of household journeys that are representative for citizens with different resource endowments (wealth, access to the internet or not, living in rural area, …)
Classes of knowledge1
Hands-On Users: If the stakeholder is a hands-on user of the product, then consider below additional fields
User name/category library patron
User role
Subject matter experience all subject matter experience levels are prevalent: novice, journeyman, and master
Technological experience all technological experience levels are prevalent: novice, journeyman, and master
Other user characteristics a library patron's access to (local) library services depends on a wide range of factors such as mobility, access to internet, distance to the library, literacy, etc.
Priority key
User participation The stakeholder will be able to participate to surveys to improve insight in how library patron journeys depend on resource endowments in specific livelihoods
Non-functional requirements
Project Issues