#lib0239 - Citizens
Explanation regarding the various fields used in the stakeholder description is provided in Stakeholder template.
| Field name | Description |
|---|---|
| Stakeholder Name | Citizen |
| Stakeholder Class | A potential library patron |
| Stakeholder Role | When a citizen isn't a library patron, he or she should be informed of the library's services and their potential role in the person's livelihood and personal development |
| Stakeholder Rationale | We must take into consideration that citizen's potential access to libraries depends on a wide range of factors such as wealth, access to internet, knowledge and availability of library services, literacy, etc. |
| Involvement | The stakeholder will be involved via a number of household journeys that are representative for different resource endowments (wealth, access to the internet or not, living in rural area, …) |
| Classes of knowledge1 | Libraries must be aware of the kind of services that will attract citizens to use the library |
| Hands-On Users: If the stakeholder is a hands-on user of the product, then consider below additional fields | |
| User name/category | library visitor |
| User role | visit the library or its website, but without making use of its services for patrons |
| Subject matter experience | all subject matter experience levels are prevalent: novice, journeyman, and master |
| Technological experience | all technological experience levels are prevalent: novice, journeyman, and master |
| Other user characteristics | a citizen's access to (local) library services depends on a wide range of factors such as mobility, access to internet, distance to the library, literacy, etc. |
| Priority | secondary |
| User participation | The stakeholder will be able to participate to surveys to improve insight in how the registering as a library patron by a citizen (part of a household journey) depends on resource endowments in specific livelihoods |
| Non-functional requirements | |
| Project Issues | |
