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Privacy Policy

Last updated: May 16, 2026

1. Who We Are

This website is operated by Wikinetix (“we”, “us”, “our”).

We are the controller of your personal data when you interact with our website and services.

Contact for privacy matters:

Email: info@wikinetix.com

Address: Acacialaan 6, 2390 Malle, Belgium


2. Personal Data We Collect

We collect personal data in three ways: information you provide, information collected automatically, and information generated through your use of our services.

2.1 Data you provide directly

Depending on how you use our website, you may provide:

Website & Contact Forms

  • Name
  • Email address
  • Message content
  • Optional phone number

CRM (Contact Management)

  • Contact details
  • Communication history
  • Notes related to your inquiries or interactions

eLearning

  • Account information (name, email)
  • Course enrollments
  • Progress, quiz results, and completion data

Events

  • Registration details (name, email, organization)
  • Attendance information
  • Preferences or special requests

Appointments

  • Name
  • Email
  • Preferred date and time
  • Notes related to the appointment

2.2 Data collected automatically

When you visit our website, Odoo automatically collects:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referrer URL
  • Session identifiers
  • Cookies (see Section 6)

This data helps us maintain security, improve our website, and understand usage patterns.

2.3 Data from third parties

If you interact with integrated services, we may receive limited data from:

  • Email delivery services
  • Payment providers (if donations or payments are enabled)
  • Analytics tools (only if you activate them)

We do not purchase personal data from external sources.

3. Legal Basis for Processing

We process your data under the following GDPR bases:

  • Consent: newsletter subscriptions, optional cookies, event preferences
  • Contract: event registrations, eLearning enrollments, appointments
  • Legitimate interest: website analytics, CRM follow‑up, service improvement
  • Legal obligation: accounting records, invoicing (if applicable)

4. How We Use Your Data

We use your personal data to:

  • Respond to your inquiries
  • Manage CRM interactions
  • Provide access to eLearning courses
  • Register and manage event participation
  • Schedule and manage appointments
  • Improve our website and services
  • Maintain security and prevent misuse
  • Send updates or newsletters (only with consent)

We do not use your data for automated decision‑making or profiling.

5. How We Share Your Data

We only share your data with trusted service providers when necessary:

  • Odoo SA (hosting, if using Odoo Online)
  • Email delivery services (transactional emails)
  • Payment processors (if payments are enabled)
  • Analytics providers (only if you activate them)

All processors operate under GDPR‑compliant agreements.

We never sell your personal data.

6. Cookies and Tracking Technologies

Our website uses cookies for:

Essential cookies

Required for:

  • Session management
  • Security
  • Website functionality

Examples:

  • session_id
  • visitor_uuid
  • im_livechat_session (if live chat is enabled)

These do not require consent.

Analytics cookies (optional)

Used to understand website usage.

Activated only with your consent.

Third‑party cookies

May be set by:

  • Payment providers
  • Embedded content
  • Analytics tools

You can manage or withdraw cookie consent at any time via your browser settings (more details at https://www.odoo.com/privacy)

7. Data Retention

We retain personal data only as long as necessary:

  • Contact form submissions: 12–24 months
  • CRM records: as long as the relationship is active
  • eLearning data: until account deletion
  • Event registrations: up to 24 months after the event
  • Appointment data: 12 months after the appointment
  • Analytics logs: 12–26 months
  • Legal/financial records: 7–10 years (if applicable)

You may request deletion at any time (see Section 9).

8. International Data Transfers

If data is transferred outside the EU (e.g., via Odoo Online, email providers, or payment processors), we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • GDPR‑compliant processor agreements

9. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time
  • Receive your data in a portable format
  • Lodge a complaint with the Belgian Data Protection Authority (GBA)

To exercise your rights, contact: info@wikinetix.com

10. Security Measures

We take appropriate technical and organizational measures to protect your data, including:

  • HTTPS encryption
  • Access controls
  • Regular software updates
  • Secure hosting
  • Encrypted payment processing (if applicable)

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.